This article explains what the "ID protection" monitoring service is, what information it monitors, and what you should do if exposed information associated with your business is detected.
What is "ID protection" monitoring?
"ID protection" monitoring is a security service that continuously monitors known public and dark web sources for exposed information associated with your business.
If information associated with your business is detected, you will receive an alert so you can take appropriate action in a timely manner.
"ID protection" monitoring provides early awareness of potential data exposure, but it does not prevent data breaches or cyberattacks.
Why is "ID protection" monitoring important?
Business information can become exposed for various reasons, including:
data breaches;
phishing attacks;
malware infections;
compromised third-party services;
weak or reused passwords.
If leaked information appears in sources monitored by "ID protection", it may be used in attempts to gain unauthorized access to accounts or services.
"ID protection" monitoring helps you identify potential data exposure early and respond more quickly.
What information is monitored?
"ID protection" monitoring may identify exposed:
business email addresses;
usernames;
passwords;
login credentials;
other business-related information.
The information detected depends on what data has been exposed through third-party data breaches or other security incidents.
How does "ID protection" monitoring work?
The service continuously monitors relevant sources for information associated with your business.
If relevant information is detected:
The detected data is analyzed.
A notification is generated.
You receive an alert explaining what was detected.
You can take the recommended steps to secure the affected accounts.
What should I do if I receive an alert?
If exposed information is detected, we recommend taking the following steps as soon as possible:
change the passwords of affected accounts;
enable two-factor authentication (2FA) where available;
notify your IT administrator, if applicable;
monitor affected accounts for suspicious activity.
Frequently asked questions
Does an alert mean that my website has been hacked?
No.
An "ID protection" monitoring alert means that information associated with your business has been identified in sources monitored by "ID protection".
It does not necessarily mean that your website or hosting account has been compromised.
Does "ID protection" monitoring prevent cyberattacks?
No.
"ID protection" monitoring is an early-warning service. It helps identify potentially exposed information, but it does not prevent data breaches or cyberattacks.
Can "ID protection" monitoring remove my information from the dark web?
In most cases, information that has already been exposed on the dark web can be very difficult or impossible to remove.
If you receive an alert, focus first on securing the affected accounts and take action as soon as possible to prevent the leaked information from being used for unauthorized access.
Does "ID protection" monitoring cost extra?
No. "ID protection" monitoring is provided free of charge as an additional service with eligible hosting plans.
Need more help?
If you have questions about "ID protection" monitoring or need help understanding an alert, please contact our Customer Support team.
Summary / next steps
"ID protection" monitoring helps identify potentially exposed information associated with your business across monitored public and dark web sources.
If you receive an alert:
Review what information was exposed.
Change the passwords of affected accounts.
Enable 2FA where available.
Monitor affected accounts for suspicious activity.
Contact your IT administrator if necessary.