If Time4VPS detects suspicious, abusive, or illegal activity on your service, an abuse ticket is opened by the Abuse Team. These tickets require immediate attention and must be handled only through the abuse ticket, not via live chat.
Additionally, when the ticket is opened, we send an email as well, so please ensure you use a working email address when creating the account.
Where to Find Your Abuse Ticket
You can access your abuse ticket directly through the Client Area:
Abuse Notification in Client Area
When you log in to the client area, you will see a red warning message on the dashboard if you have an open abuse case. This message includes a “View ticket” button that takes you directly to the abuse ticket.
How to Properly Respond to an Abuse Ticket
If you receive the email of the abuse ticket, you can provide the answer there or:
Log in to the Time4VPS Client Area
Go to Support → Tickets or use the direct link above
Open the abuse ticket
Carefully read:
The reported issue
IP address, service, or activity involved
Any evidence provided by the Abuse Team
Reply directly inside the abuse ticket with:
Actions already taken or what you will do to solve the issue
Explanation of the issue (if applicable)
Confirmation that the abuse has been stopped or you are working on this
Any preventive steps implemented
Important
Failure to respond or resolve the issue within 24 hours may result in service suspension or further action.
The support team does not handle abuse cases via live chat.
All communication must be documented in the abuse ticket.
Abuse Ticket Timeframe
You must respond and resolve the issue within 24 hours
If no response is received within 24 hours:
The server will be suspended
Even if you respond, the Abuse Team may take action if:
Illegal activity is still detected
No meaningful steps are taken to stop the abuse
Actions the Abuse Team May Take
The Time4VPS Abuse Team reserves the right to take the following actions without prior notice:
Suspend the service immediately after the ticket is opened
Restrict the account due to violations of the Terms of Service
Terminate the service and close the account if:
Illegal activity is confirmed: https://help.time4vps.com/en/articles/315849-vps-illegal-activities
The activity violates Lithuanian law
If there are already multiple violations for the same abuse activity or the same server has multiple abuse cases.
These actions are taken to protect the network, comply with legal requirements, and prevent further abuse.
Important Recommendations
Always monitor your server for:
Compromised scripts
Malware
Unauthorized access
Keep software, CMS, and plugins up to date
Secure SSH access and change compromised passwords
Respond as quickly and clearly as possible in abuse tickets.
Carefully read the evidence section.