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Why We Cannot Change the Country on an Existing Account that Has Paid Invoices

Updated over 2 weeks ago

Managing your account information sometimes includes updating your address or contact details. However, one setting that cannot be changed after an account is created is the country. This limitation is intentional and required for several important reasons related to taxation, billing, and legal compliance.

Below is a clear explanation of why the country cannot be modified, and what users can do if they have moved or need to use a different country.

VAT, Tax Rules, and Legal Compliance

Different countries have different:

  • VAT/GST rates

  • Billing regulations

  • Invoicing requirements

  • Currency rules

  • Consumer protection laws

When an account is created, it is permanently tied to a specific tax region. Changing the country after transactions have taken place would break financial records, tax reporting, and compliance obligations.

Example:


If an account was created in Lithuania (with EU VAT), and the country was later switched to the United States (no VAT), previous invoices, tax audits, and accounting data would no longer be valid.

For this reason, tax authorities require that:

  • invoices remain tied to the original country,

  • and records cannot be altered retroactively.

Billing System Constraints

Changing the country could cause mismatches in:

  • historical payments

  • active subscriptions

  • accounting documents

To keep financial data consistent and legally correct, the system does not allow country changes after account creation.

Fraud Prevention and Regulatory Requirements

Country settings also relate to:

  • identity verification

  • KYC requirements

  • sanctions lists

  • payment method validation

Allowing country changes could introduce risks such as:

  • Incorrect tax location claims

  • bypassing region-specific rules or prices

  • evading country-based restrictions

Therefore, locking the country helps maintain security and compliance.

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