To recover your account password, you should choose the “Forgot password?” option on our Clients Area page:
Recovery options
Once you press the password recovery option, you will be presented with the following method:
There is one option to recover your password. We will describe how it works.
Password Recovery by Email.
First, choose the option “Remind by email“;
Enter your email address, which you are using in our system, and press “Send me my password. “
Once this is done, you will get the confirmation email and press the button “Reset Password” in the message content. After confirmation, you will get a second email from our system with the new password.
Note 1: If you cannot receive the email, please contact our support team, we will check the email address of your account and the logs.